15 January 2025 @ 9 h 00 min - 10 h 30 min Benchmark study’s meeting 2024-03 – Tools and technologies for the agent
12 February 2025 @ 9 h 00 min - 10 h 30 min Community of practice RH2025-01 Hiring and training: return on investment
12 March 2025 @ 9 h 00 min - 10 h 30 min Community of practice OPER2025-01 Operations pooling: “Fiction or reality?”
16 April 2025 @ 9 h 00 min - 10 h 30 min Benchmark meeting 2025-01 Compensation and working conditions
6 May 2025 @ 9 h 00 min - 10 h 30 min Community of practice RH2025-02 How to make a CCC career attractive
21 May 2025 @ 9 h 00 min - 12 h 00 min Community of practice 1st level managers 2025-01 Challenges of managing teleworking agents
