Josée Bourdages, President

Josée Bourdages is a customer experience pioneer, with over 30 years’ involvement in the telecommunications, transportation and retail industries.

Her wide-ranging experience in contact centres, information technology, point-of-sale management, marketing, as well as project, communications and process management, is leveraged to support Triad Services’ customers.

She served for many years as Vice-President of Customer Service at Rogers, supporting the Fido, Chatr and Cityfone brands. As a strategic leader who has fronted large-scale teams and operations, she has recognized expertise in the customer experience environment. She served on the SOCAP board of directors for three years and now sits on the board of Progitek.

To offer outstanding service to the customer contact centre world, she relies on a diverse team with an array of specialties. This combined knowledge enables Services Triad to fuel future projects and studies.

Jean-François Lacasse, Vice-President Business Development and Strategy

Jean-François Lacasse has extensive experience in business development, sales team management, marketing and operations. In this capacity, he has managed several customer contact centres in the Canadian optical industry. He also has solid practical experience across North America.

His more than 30 years of experience at both the manufacturing and retail levels in the pharmaceutical, optical and design fields enhance Services Triad’s expertise.

Jean-François has held executive and management positions in several multinational large companies operating in highly regulated, advanced technology sectors. This experience, combined with his existing experience at Services Triad, gives him an excellent understanding of the challenges faced by both small and large companies.

Élise Aubin, Customer Service Operations Advisor

Élise holds a degree in hotel management from UQAM. She is a young professional with over 15 years’ experience in the customer service industry. She has extensive experience in human resources management, operations management and project management. Recognized for her leadership and capacity for innovation, she excels at optimizing processes and improving customer satisfaction. Élise stands out for her ability to lead multi-level teams and manage complex projects, such as restaurant openings and event management, while maintaining exemplary customer focus.

Specialized in the hospitality industry, Élise will bring her expertise to the company to optimize service processes for contact centers. Always on the lookout for the latest practices and technologies, she is determined to continue developing her skills and contribute to organizations striving for excellence in customer service and operations management.